Shop Manager – Mallow, Co. Cork

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Job Title: Shop Manager
Organisation: Self Help Africa
Department: Retail
Location: Ballalley Lane, Mallow, Co. Cork
Salary: €20,165.60
Reports to: National Retail Manager

Organisation Overview:
In late 2021 Self Help Africa (SHA) and United Purpose (UP) merged. The two organisations – one headquartered in Ireland and the other in Wales – implement projects to end extreme hunger and poverty.

This merger doubled our size and reach – and means that in 2022 we are implementing poverty eradication projects in 17 countries, mainly in sub-Saharan Africa. Collectively, we are also part of a group that includes social enterprise subsidiaries Partner Africa, TruTrade and Cumo Microfinance.
In 2022 our work will reach more than six million people and invest upwards of €45m in more than 100 development programmes designed to improve food systems, facilitate access to markets and financial services, combat climate change, gender inequality, and improve access to clean water, sanitation and hygiene.

This is an exciting time to join us as we unite two like-minded and entrepreneurial organisations seeking to tackle the global challenges in progressive and innovative ways.

Key Responsibilities:

  • To maintain the Gorta-Self Help Africa shop to the highest standard
  • Present both shop interior and shop window to the highest standard
  • Adherence to GSHA shop handbook, policies and procedures
  • Drive and maximise sales within the shop
  • To ensure continuous supply of stock
  • To maximise the recycling business
  • To respond promptly to correspondence received from other departments
  • To keep shop costs to a minimum
  • Store, file, and, if necessary, copy, all correspondence to and from the shop
  • Keep accurate financial documentation
  • To assist other departments where and when necessary
  • Manage Retail Assistant, Community Employment Scheme/TUS personnel
  • Recruit, train, motivate volunteer team in Retail and Customer Service skills
  • Adhere to health and safety policy
  • Ensure there is no discrimination on the grounds of race, creed, age, or sexual orientation.
  • Ability to work under pressure and prioritise a changing workload
  • Shop managers may be required to travel to other shops in the region, or to attend meetings set up by senior management
  • Any other tasks as requested by the Company from time to time

Key Relationships:

Internal
• Head of Retail
• GSHA National Retail Manager
• GSHA Retail Managers Network
• Shop retail staff and Volunteer Team

External
• Members of the public

Knowledge, Experience and Other Requirements:

Essential
• Must have completed secondary level education.
• Must have store management experience 2-3 years minimum
• Evidence of motivational and leadership skills
• Ambitious with a proven ability to take initiative and implement change.
• A proven track record in driving sales
• Experience of working with members of the public
• Attention to detail
• Evidence of strong commitment to excellent customer service

Desirable
• Sales training an advantage.
• Experience of the charity sector is desirable.
• Clean driving licence and use of a car
• Computer literate

Role Competencies:

  • Excellent interpersonal and communication skills
  • Be an active team player
  • Excellent organisational and people management skills
  • Have a professional manner and be respectful to colleagues & others
  • Be reliable, goal oriented and work in a wholehearted manner with a “can do” attitude

How to Apply:

Full Job Description here.

Please upload a completed Application Form, CV and cover letter outlining your suitability for the role here

Please note incomplete applications will not be considered for shortlisting.

The closing date for applications is Tuesday, 29th April 2025 at 5pm.

Self Help Africa is an Equal Opportunities Employer

All candidates offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.  Specific roles may require Police/DBS/ vetting.