Self Help Africa Donor Charter
It is important to us as a national charity that relies on the goodwill and generosity of the public, to instil a sense of openness, honesty and transparency among our valuable donors. It is not enough that we uphold what is expected of us by law, we intend to do out very best to provide the best services and how the respect to our donors.
Self Help Africa confirms its commitment to the principles set out in the Guidelines for Charitable Organisations on Fundraising from the Public. This includes the provision of a Donor Charter – committing to three key principles set out in the aforementioned guidelines: Respect; Honesty and Integrity; Transparency and Accountability.
- All Self Help Africa fundraising will respect the rights and dignity of donors, beneficiaries and the public.
- Self Help Africa Fundraising activities will not be unreasonably persistent, intrusive or place undue pressure on people to donate. Should someone not wish to donate, or wish to cease making a donation, that decision will be respected.
- Beneficiaries will not be presented in a disrespectful way in Self Help Africa promotional activities and, where possible and appropriate, clients and beneficiaries will have an input into the promotional strategies of the charity.
Honesty and Integrity:
- Self Help Africa fundraising will occur in an honest and truthful manner.
- Self Help Africa fundraisers will act with integrity and not misrepresent the charity, its need for funds or how they will be applied.
- Questions about fundraising activities and fundraising costs will be answered honestly and in a timely manner.
- Information about Self Help Africa’s charitable purpose and activities will be made freely available. View our most up-to-date annual reports here.
- Charitable donations and gifts will be used for the purposes for which they were donated.
Transparency and Accountability:
- Self Help Africa will take responsibility for its actions and will be capable of explaining,
- clarifying and justifying those actions.
- Self Help Africa’s trustees and management will explain and account to donors and the public for the charity’s actions.
- Self Help Africa will operate in an open, frank and honest way and will ensure that transactions, operations, information and communications are easily understood by donors and the public alike.
- Self Help Africa will clearly identify to donors and the public the cause for which the fundraising is occurring and how donations will and are being used.
- The charity will provide ways whereby those interested can easily contact the charity.
- The charity will have a procedure in place to address complaints.