About Self Help Africa:

Established in 1984, Self Help Africa is an international development organisation that works through agriculture and agri-enterprise development to address hunger, poverty, social inequality and the impacts of climate change. We believe that equitable economic development is key to lifting communities out of long-term poverty, empowering them to take control of their futures and improving their quality of life.

In early 2023 we launched a new five-year organisation strategy, which defines shared mission as the alleviation of hunger, poverty, social inequality and the impact of climate change through community-led, market-based and enterprise- focused approaches, so that people can have access to nutritious food, clean water, decent employment and incomes, while sustaining natural resources.

Our wider organisation also includes social enterprise subsidiaries Partner Africa, which provides ethical auditing and consultancy services, and CUMO, Malawi’s largest micro- finance provider.

Our three core values are:

• Impact: We are accountable, ambitious and committed to systemic change.
• Innovation: We are agile, creative and enterprising in an ever-changing World.
• Community: We are inclusive, honest and have integrity in our relationships.

Key Responsibilities:

Role Specific:

• To maintain the Self Help Africa shop to the highest standard
• To develop & maintain customer services
• To assist the manager to fulfil the duties of the shop
• To maintain sales within the shop and continue to increase sales
• To respond promptly to decisions made by management
• To keep shops costs to a minimum
• Store, file and when necessary, copy all correspondence to and from the shop
• Adhere to the Health & Safety Policy and Code of Conduct
• Adhere to the shop handbook

Key Relationships:

Internal

• Retail Manager
• National Retail Manager
• Volunteers

External

Members of the public

Knowledge and Experience

• Dealing with members of the public
• Experience of the charity sector is desirable

Role Competencies

• Excellent interpersonal skills & be an active team player
• Good Organisational Skills
• Have a professional manner and be respectful to colleagues & others
• Be reliable, goal oriented and work in a wholehearted manner with a “can do attitude”

How to Apply:

Full Job Description here.

Please complete the application form and upload your CV and Cover Letter outlining your suitability for the role here.

The closing date for applications is Friday 20th March 2026.

Self Help Africa is an Equal Opportunities Employer:

All candidates offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.  Specific roles may require Police/DBS/ vetting.

Important information:

Self Help Africa is an international development charity and is committed to the safeguarding of all those who we come into contact with or through our work. We are committed to preventing any type of unwanted behaviour relating to our work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and we are committed to promoting the welfare of children and the people we aim to assist with whom Self Help Africa engages. Self Help Africa expects all staff and volunteers to share this commitment and uphold the values and behaviours outlined in the Code of Conduct and Child and Adult Safeguarding Policy. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us. Recruitment to all roles in Self Help Africa will include, and be subject to, a criminal records self-declaration, references, and other pre-employment checks, which may include police and qualifications checking. Self Help Africa is committed to the principles of the Misconduct Disclosure Scheme and will request information from previous employers about any findings of sexual exploitation, sexual abuse or sexual harassment during employment. By submitting an application, the applicant confirms her/his understanding of these recruitment procedures. Subsequently, working or volunteering with Self Help Africa is subject to a range of vetting checks, including criminal background checking.

Research shows that women and those from marginalised ethnic groups are less likely to apply to jobs unless they meet every single requirement. If you’re excited about this role but your experience doesn’t align with every criteria described, we encourage you to apply anyway, you could be exactly what we need!

Self Help Africa is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.