Self Help Africa is proud to be registered with the UK Fundraising Regulator and is fully committed to following its Code of Fundraising Practice. This ensures that all our fundraising activities are carried out to the highest standards of transparency, integrity, and accountability, giving you complete confidence in how your donations are used.

Your support enables us to empower smallholder farmers and rural communities in sub-Saharan Africa, creating lasting change for generations to come.

We promise to uphold the following principles in all our fundraising efforts:

• High Standards: We comply with the Fundraising Regulator's Code of Fundraising Practice, ensuring our fundraising is legal, open, honest, and respectful.
• Transparency: We will always provide clear and accurate information about how donations are used and the impact of your support.
• Respect: We respect your preferences for how and when you are contacted and will never put undue pressure on you to donate.
• Fairness: We will treat all our donors and supporters fairly, regardless of their level of contribution.
• Accountability: We are accountable to our supporters and will respond promptly and professionally to any questions or concerns about our fundraising practices.

If you are unhappy with any aspect of our fundraising, we encourage you to get in touch so that we can address your concerns

Your Data and Privacy

We take your privacy seriously and are committed to protecting your personal data. Any information you provide will be securely stored and used only for purposes you have agreed to.

• We will never sell, share, or trade your details with third parties for marketing purposes.
• You can update your preferences or ask to stop hearing from us at any time by contacting our Donor Care Team.
• For full details on how we handle your data, please refer to our Privacy Policy.

How to Share Feedback or Make a Complaint

We value your feedback and are committed to improving based on your input. If you have a suggestion, concern, or complaint, we promise to:

• Make it easy for you to get in touch, whether by phone, email, post, or in person.
• Treat every complaint seriously and with respect.
• Respond quickly and professionally, aiming to:
  • Acknowledge your complaint within 5 working days.
  • Resolve your complaint within 21 working days.
  • Inform you of any delays and provide a new timeline if necessary.

How to Contact Us

Self Help Africa
Westgate House, Dickens Court
Hills Lane, Shrewsbury, SY1 1QU
Phone: +44 (0) 1743 277 170
Email: [email protected]

Our office hours are:
Monday to Friday, 9:00 AM – 5:00 PM (GMT)

If your complaint cannot be resolved to your satisfaction, you can escalate it to the Fundraising Regulator.

Fundraising Regulator Contact Details
Website: www.fundraisingregulator.org.uk
Phone: 0300 999 3407
Email: [email protected]

By adhering to this Donor Charter, Self Help Africa reaffirms its commitment to ethical fundraising, accountability, and respect for all our supporters. Your generosity is transforming lives, and we are deeply grateful for your trust and partnership.

Thank you for choosing to support Self Help Africa.