{"id":54,"date":"2015-06-22T12:29:49","date_gmt":"2015-06-22T11:29:49","guid":{"rendered":"http:\/\/selfhelpafrica.org\/new\/uk\/?page_id=54"},"modified":"2016-12-21T16:19:43","modified_gmt":"2016-12-21T16:19:43","slug":"donor-charter","status":"publish","type":"page","link":"https:\/\/selfhelpafrica.org\/uk\/donor-charter\/","title":{"rendered":"Donor Charter"},"content":{"rendered":"<div id=\"x-section-1\" class=\"x-section\" style=\"margin: 0px 0px 0px 0px; padding: 45px 0px 45px 0px;  background-color: transparent;\" ><div id=\"\" class=\"x-container max width\" style=\"margin: 0px auto 0px auto; padding: 0px 0px 0px 0px; max-width:1200px; margin:auto; \" ><div  class=\"x-column x-sm x-1-1\" style=\"padding: 0px 0px 0px 0px; \" ><h2  class=\"h-custom-headline h1\" style=\"margin: 0 0 30px; border-bottom: 2px solid; padding: 0 0 20px;\"><span>Donor Charter<\/span><\/h2><hr  class=\"x-gap\" style=\"margin: 20px 0 0 0;\"><\/div><\/div><div id=\"\" class=\"x-container max width\" style=\"margin: 0px auto 0px auto; padding: 0px 0px 0px 0px; max-width:1200px; margin:auto; \" ><div  class=\"x-column x-sm x-1-3\" style=\"padding: 0px 0px 0px 0px; \" ><h4  class=\"h-custom-headline h4\" style=\"margin: 0 0 30px; line-height: 1.3; text-transform: uppercase; letter-spacing: 0.15em;\"><span>Give with<br \/>\nConfidence<\/span><\/h4><img decoding=\"async\"  class=\"x-img x-img-none\"  src=\"https:\/\/selfhelpafrica.org\/uk\/wp-content\/uploads\/sites\/6\/2015\/10\/FRSB-Logo.jpg\" ><\/div><div  class=\"x-column x-sm x-2-3\" style=\"padding: 0px 0px 0px 0px; \" ><div id=\"\" class=\"x-text\" style=\"\" ><p>As a member of the Fundraising Standards Board (<a href=\"http:\/\/www.frsb.org.uk\/\">FRSB<\/a>), Self Help Africa has made a public promise to adhere to best practice, honesty, transparency, clarity and accountability in all fundraising activity, enabling you to give with confidence.<\/p>\n<p>We hope that our membership will build trust and confidence in charitable giving and, ultimately, encourage more people to provide vital support for long term agricultural development in sub-Saharan Africa.<\/p>\n<\/div><h5  class=\"h-custom-headline h5\" ><span>Our Fundraising promise to you<\/span><\/h5><ul id=\"\" class=\"x-ul-icons\" style=\"\" ><li id=\"\" class=\"x-li-icon\" style=\"\" ><i class=\"x-icon-check\" aria-hidden=\"true\" style=\"\" data-x-icon-s=\"&#xf00c;\" ><\/i>We are committed to high standards<\/li><li id=\"\" class=\"x-li-icon\" style=\"\" ><i class=\"x-icon-check\" aria-hidden=\"true\" style=\"\" data-x-icon-s=\"&#xf00c;\" ><\/i>We are open and honest<\/li><li id=\"\" class=\"x-li-icon\" style=\"\" ><i class=\"x-icon-check\" aria-hidden=\"true\" style=\"\" data-x-icon-s=\"&#xf00c;\" ><\/i>We are clear<\/li><li id=\"\" class=\"x-li-icon\" style=\"\" ><i class=\"x-icon-check\" aria-hidden=\"true\" style=\"\" data-x-icon-s=\"&#xf00c;\" ><\/i>We are respectful<\/li><li id=\"\" class=\"x-li-icon\" style=\"\" ><i class=\"x-icon-check\" aria-hidden=\"true\" style=\"\" data-x-icon-s=\"&#xf00c;\" ><\/i>We are fair and resonable<\/li><li id=\"\" class=\"x-li-icon\" style=\"\" ><i class=\"x-icon-check\" aria-hidden=\"true\" style=\"\" data-x-icon-s=\"&#xf00c;\" ><\/i>We are accountable<\/li><\/ul><div id=\"\" class=\"x-text\" style=\"\" ><p>Should you have any concerns about the way we fundraise, we have a robust complaints process detailed below.  We encourage you to get in touch with your feedback.  And, if you are unsatisfied with the way we handle your concerns, you can also contact the independent regulatory, the <a href=\"http:\/\/www.frsb.org.uk\/\">FRSB<\/a>.<\/p>\n<\/div><\/div><\/div><div id=\"\" class=\"x-container max width\" style=\"margin: 0px auto 0px auto; padding: 0px 0px 0px 0px; \" ><div  class=\"x-column x-sm x-1-1\" style=\"padding: 0px 0px 0px 0px; \" ><hr  class=\"x-gap\" style=\"margin: 50px 0 0 0;\"><\/div><\/div><div id=\"\" class=\"x-container max width\" style=\"margin: 0px auto 0px auto; padding: 0px 0px 0px 0px; max-width:1200px; margin:auto; \" ><div  class=\"x-column x-sm x-1-3\" style=\"padding: 0px 0px 0px 0px; \" ><h4  class=\"h-custom-headline h4\" style=\"margin: 0 0 30px; line-height: 1.3; text-transform: uppercase; letter-spacing: 0.15em;\"><span>Donor Charter<\/span><\/h4><\/div><div  class=\"x-column x-sm x-2-3\" style=\"padding: 0px 0px 0px 0px; \" ><div id=\"\" class=\"x-text\" style=\"\" ><p>We are hugely grateful to all our donors for helping to improve the lives of smallholder farming families in Africa. Please be assured that when you provide us with your details we store them securely on our database. We use this information to contact you regarding our work and to thank you for your support. You can get in touch with us at any time to let us know when or how you prefer to be contacted, or if you would like to be removed from our database. Please note, Self Help Africa does not sell supporter details to any other organisation. For more information please see our <a href=\"https:\/\/selfhelpafrica.org\/uk\/privacy\/\">privacy policy<\/a>.<\/p>\n<p>At Self Help Africa we commit to ensuring the following:<\/p>\n<ul>\n<li>It is as easy as possible to make a complaint<\/li>\n<li>We treat as a complaint, any clear expression of dissatisfaction within our operations which calls for a response<\/li>\n<li>We treat any feedback or complaint seriously whether it is made by telephone, email (<a href=\"mailto:info@selfhelpafrica.org.uk\">info@selfhelpafrica.org.uk<\/a>), letter, or in person<\/li>\n<li>We will deal with it quickly, politely and respectfully<\/li>\n<li>We will respond accordingly &#8211; for example with an explanation or an apology where applicable and information on any action taken etc.<\/li>\n<li>We learn from our complaints, use them to improve and monitor at management level<\/li>\n<\/ul>\n<p>If you do have a complaint about any aspect of our work, you can contact our Donor Care Team in writing or by telephone. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.<\/p>\n<p style=\"text-align: center\"><em>Self Help Africa\u00a0<\/em><br \/>\n<em>Westgate House, Dickens Court<\/em><br \/>\n<em> Hills Lane, Shrewsbury, SY1 1QU<\/em><br \/>\n<em> Tel. +44 (0) 1743 277 170<br \/>\n<a href=\"mailto:info@selfhelpafrica.org.uk\">info@selfhelpafrica.org.uk<\/a><\/em><\/p>\n<p>We are open 5 days a week from 9:00am Monday to 5:00pm Friday.<\/p>\n<p>If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.<\/p>\n<\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<a href=\"https:\/\/selfhelpafrica.org\/uk\/donor-charter\/\"> Read More<\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"template-blank-4.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.3 (Yoast SEO v22.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Donor Charter - Self Help Africa UK<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/selfhelpafrica.org\/uk\/donor-charter\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Donor Charter\" \/>\n<meta property=\"og:url\" content=\"https:\/\/selfhelpafrica.org\/uk\/donor-charter\/\" \/>\n<meta property=\"og:site_name\" content=\"Self Help Africa UK\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/SelfHelpAfrica\/\" \/>\n<meta property=\"article:modified_time\" content=\"2016-12-21T16:19:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@selfhelpafrica\" \/>\n<meta name=\"twitter:label1\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/selfhelpafrica.org\/uk\/donor-charter\/\",\"url\":\"https:\/\/selfhelpafrica.org\/uk\/donor-charter\/\",\"name\":\"Donor Charter - 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