Retail Manager (Shop Coordinator) – Lisburn

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Job Title: Retail Manager (Shop Coordinator)
Organisation: Self Help Africa
Location: Lisburn
Contract: Permanent Full Time 35hr
Salary: £20,812 p/a
Reports to: Head of Retail

About Self Help Africa & United Purpose

In late 2021 Self Help Africa (SHA) and United Purpose (UP) merged. The two organisations – one headquartered in Ireland and the other in Wales – implement projects to end extreme hunger and poverty.

This merger doubled our size and reach – and means that in 2022 we are implementing poverty eradication projects in 17 countries, mainly in sub-Saharan Africa. Collectively, we are also part of a group that includes social enterprise subsidiaries Partner Africa, TruTrade and Cumo Microfinance. 

In 2022 our work will reach more than six million people and invest upwards of €45m in more than 100 development programmes designed to improve food systems, facilitate access to markets and financial services, combat climate change, gender inequality, and improve access to clean water, sanitation and hygiene.

This is an exciting time to join us as we unite two like-minded and entrepreneurial organisations seeking to tackle the global challenges in progressive and innovative ways.

Job Purpose:

To maximise the full trading potential of our Lisburn shop

Key Responsibilities

Role Specific

  • To maintain the Self Help Africa shop to the highest standard
  • Present both shop interior and shop window to the highest standard
  • Adherence to SHANI shop handbook, policies, and procedures 
  • Drive and maximise sales within the shop
  • Ensure continuous supply of stock
  • Maximise the recycling business
  • To respond promptly to correspondence received from other departments
  • Keep shop costs to a minimum
  • Store, file, and, if necessary, copy, all correspondence to and from the shop
  • Keep accurate financial documentation
  • To assist other departments where and when necessary
  • Recruit, train, motivate volunteer team in Retail and Customer Service skills
  • Adhere to health and safety policy
  • Ensure there is no discrimination on the grounds of age, disability, gender, race, religion or belief, or sexual orientation
  • Ability to work under pressure and prioritise a changing workload
  • Shop managers may be required to travel to other shops in the region, or to attend meetings set up by senior management
  • Any other tasks as requested by the Company from time to time

Key Relationships:


  • Head of Retail
  • SHA Retail Managers Network
  • Volunteer Team


  • Members of the public

Qualifications/Knowledge and Experience


  • Must have completed secondary level education.
  • Must have store management experience 2-3 years minimum
  • Evidence of motivational and leadership skills
  • Ambitious with a proven ability to take initiative and implement change.
  • A proven track record in driving sales
  • Experience of working with members of the public
  • Attention to detail
  • Evidence of strong commitment to excellent customer service
  • Commitment to the vision, mission and values of Self Help Africa


  • Experience in the not for profit sector
  • Sales training an advantage
  • Computer literate
  • Clean driving licence and use of a car

Download the Job Description

Job Description only serves as a guide for the position available and SHA reserves the right to make necessary changes.


Please upload a completed Application Form, CV and cover letter outlining your suitability for the role here

Please note incomplete applications will not be considered for shortlisting.

The closing date for applications is 29th September 2023 at 5pm.

Any candidate offered a job with Self Help Africa will be expected to sign Self  Help  Africa’s  Safeguarding Policies  and  Code  of  Conduct  as  an  appendix  to  their  contract  of  employment  and  agree  to  conduct themselves in accordance with the provisions of these documents.

Specific roles may require police vetting

Self Help Africa strives to be an Equal Opportunities Employer