Area Support Manager (based in Northern Ireland)

Self Help AfricaCareers, Careers - UK and Northern Ireland

Job Title: Area Support Manager
Company: Self Help Africa NI (SHANI)
Department: Retail
Location: Across Northern Ireland
Reports to: Head of Retail (HoR)
Contact: 35hr Full-time, Permanent
Salary: NJC point 18 £24,313 p/a

Key Responsibilities:

Role Specific
• To assist the Head of Retail in the day to day operations of the NI retail network
• Achieve targets within Retail KPI’s
• Assist in the implementation of the Retail Strategy
• Help coordinate communications between shops and Head Office
• To work with shop teams to ensure shops are presented to the highest standard as set out in the Best Practice Guide
• Help to recruit and train volunteers within the volunteer led shops in Retail and Customer Service skills
• Support Coordinator led shops in achieving targets/goals
• Support Coordinator led shops during holiday/sickness periods
• Be “hands on” when supporting teams within shops
• To organise outside contractors to complete jobs within the shops when necessary
• Implement new ideas for stock generation
• Utilize all donated stock to drive and maximise sales
• Adherence to SHA policies and procedures
• To respond promptly to correspondence received from other departments
• Keep accurate shop visit documentation and report findings to HoR
• To assist other departments where and when necessary
• Ability to work under pressure and prioritise a changing workload
• Ensure that all shops adhere to health and safety policy
• Ensure there is no discrimination on the grounds of race, creed, age, or sexual orientation.
• Ad-hoc tasks as requested by the Organisation from time to time

Key Relationships:
• Head of Retail
• Shop retail staff and Volunteer Teams
• Retail Support Assistants
• Head office team
• Members of the public

Knowledge and Experience
• Experience of management in the community/voluntary sector
• Experience of multi-site management
• Extensive Volunteer and/or Staff management experience
• Evidence of strong commitment to excellent customer service

Qualifications/Other Requirements
• Proven track record in Retail management for at least 3 years
• Evidence of motivational and leadership skills
• Project Management skills
• Ability to present ideas clearly and concisely to a variety of audiences
• Ambitious with a proven ability to take initiative and implement change.
• Full clean driving licence and access to own car

• Mentoring, coaching and training skills
• Excellent problem-solving skills
• Sales training an advantage.
• Computer literate

Role Competencies
• Excellent interpersonal and communication skills
• Be an active team player
• Excellent organisational and people management skills
• Have a professional manner and be respectful to colleagues & others
• Be reliable, goal oriented and work in a wholehearted manner with a “can do” attitude

How to apply:

Download JD here
Please complete the Equal Opportunities Monitoring Form and Application Form and send to by 5pm on Friday 28th February 2020.

Incomplete applications will not be considered.

Any candidate offered a job with Self Help Africa will be expected to sign Self Help Africa’s Safeguarding Policies and Code of Conduct as an appendix to their contract of employment and agree to conduct themselves in accordance with the provisions of these documents.

Specific roles may require police/DBS/garda vetting.

Self Help Africa strives to be an Equal Opportunities Employer